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Help Center

How can we help?

Troubleshooting for the common snags, answers to the questions everyone asks in week one, and a straight line to a human when you need one.

Frequently asked

The questions everyone asks in week one: privacy, calendars, pricing, and what Marco can actually do.

Browse FAQs ↓
Onboarding help

Setting up WhatsApp, connecting Google or Apple Calendar, and getting your first routine running.

See how setup works →
Talk to a human

Use our contact form to reach the team about your account, a connection problem, or a question.

Contact us →

Troubleshooting

Sync issue

Calendar changes not appearing?

Check Profile → Integrations for connection status and reconnect the affected provider. Contact us if the problem continues, including which calendar and what change is missing.

WhatsApp

Marco stopped replying?

Check your connection and try sending a new message. WhatsApp requires a message from you to reopen the 24-hour conversation window. If Marco still does not reply, let us know through the contact form.

Nudges

Too many (or too few) nudges?

Check your quiet hours in Profile and make sure the relevant routine or calendar is connected. Nudges depend on upcoming events, saved context, and WhatsApp’s messaging window.

Memory

Marco remembered something wrong?

Review saved facts in Notes & memory and remove incorrect information from active memory. You can also edit profile details. Contact us for account-wide privacy or deletion requests.

Training

Session logged to the wrong day?

Include the session date when logging. You can edit exercises and notes in the training views. An incorrect session date may require deleting the entry and logging it again with the correct date.

Account

Changing phone or number?

Moving to a new phone with the same number? Keep using your Groundwork login. If your WhatsApp number changes, contact us for help before linking a different number.

Frequently asked questions

Does Marco read my other WhatsApp chats?
No. Groundwork cannot read your other chats. Groundwork uses the WhatsApp Business API, which only delivers messages you send to Marco's contact. Your other conversations never touch our systems.
What exactly does Marco remember, and can I delete it?
Marco stores conversation history alongside saved facts and notes. Use Notes & memory to review saved information and remove facts from active memory. For account deletion or export enquiries, contact the team.
Which calendars are supported?
Google Calendar (OAuth, two-way) and Apple/iCloud Calendar (CalDAV with an app-specific password, two-way). You set a preferred default calendar for new events, and every write shows a confirmation card before it happens.
Can Marco talk to my family or assistant?
Marco is one-to-one today. Each member has their own account and connected calendars; shared household context is not available.
How do I request account deletion or my data?
Choose Privacy & data in the contact form and describe your request. The team will follow up with you. There is currently no self-service account deletion or export control in the dashboard.
Which languages does Marco speak?
Message Marco in your preferred language and tell him if you want replies in another. If something is unclear, ask him to rephrase or check the saved result in your dashboard.

Still stuck?

Using Marco day to day?

Use WhatsApp for schedule questions, notes, routines, and training logs. For account or connection problems, contact the team using the form.

Prefer writing it down?

Send us a message through the contact form. It lands directly with the team, and you'll hear back by email.

Contact us